FAQ
Welcome to Our Online Store!
Welcome to the official website of PIUM COSMETICS.
We are delighted to offer you a wide range of high-quality products to meet your needs. Below you will find answers to frequently asked questions to help you navigate our site and shop securely and conveniently.
Frequently Asked Questions (FAQ)
1. How can I place an order on your website?
To place an order, follow these simple steps:
- Browse our product catalog.
- Select the product you wish to purchase and add it to your cart.
- Proceed to checkout following the instructions on our website.
2. What payment methods do you accept?
We accept payments via credit/debit card (Visa, MasterCard, American Express) and PayPal to ensure a secure and convenient payment process.
3. How can I check the status of my order?
After placing your order, you will receive a confirmation email with your parcel tracking number. You can use this number to monitor the delivery status on the courier's website or by contacting our customer service.
4. What shipping options are available?
We offer various shipping options based on your location and needs. During checkout, you can choose between standard shipping or express shipping.
5. What should I do if I receive a damaged or incorrect product?
We are committed to ensuring your complete satisfaction. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery for assistance and to arrange for the return or replacement of the product.
6. How can I contact your customer service?
You can reach our customer service via email piumcosmetics1@gmail.com at or through our contact form on the website. We will be happy to assist you with any questions or issues you may have.
7. Do you accept returns? What is your return policy?
Yes, we accept returns within 14 days of purchase for unused products in their original condition. For more details on our return policy, please visit our dedicated returns page on the website.